Our system despatches the license e-mail immediately on purchase. The most common reasons for non-receipt are:
You have entered your e-mail address incorrectly. We ask you to enter it twice when you purchase to try to avoid this problem, but it does still happen occasionally.
Your mail system has delivered the e-mail to your junk folder.
Your mail system is using greylisting and has rejected the e-mail on initial delivery. This will result in a delay, but the e-mail will be delivered.
Your mail system has an anti-virus scanner or anti-spam system and it is causing a delay. This sometimes happens if the mail system in question is experiencing an unusually high load for whatever reason.
You are using e-mail forwarding but you have failed to configure it properly. Specifically, the target mail system needs to be aware that you are using forwarding and needs to know the hostname or IP address of your mail forwarder, or your forwarder needs to use sender rewriting. Please see the SPF FAQ page on forwarding for more information.
If you don’t receive your license details, before contacting us it may be a good idea to try using the “I lost my license” form to ask our website to send it through again.
We have received a handful of reports that Google is currently delivering our license e-mails straight to the “Spam” folder, which may only be visible by logging in to the Gmail website. If you are affected by this problem PLEASE COMPLAIN AT GOOGLE!.
Posted by alastair at 2015-Nov-17 09:11:59 UTC.
Last updated 2016-Dec-12 16:12:40 UTC.