Get help using our products.
Older versions of our software, if they were unable to contact our systems, or in certain other failure cases, may ask you to visit our website and copy and paste a big chunk of gobbledegook. This was a feature of our old website that we no longer operate, but don’t despair… we’ll still be able to get things working for you.
Second, make sure you are using the correct license details. It isn’t uncommon for people to try using out-of-date license details that they’ve already reset, and this can be very puzzling as you will very likely have an e-mail from us containing out-of-date information and may not have made a note of what they were reset to. It’s a good idea in that case to try the lost license form, which is actually linked from every page of our website (at the bottom).
If that fails, get in touch and we’ll try to assist.
Posted by alastair at 2016-May-24 08:05:19 UTC. Last updated 2016-May-24 09:05:42 UTC.