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Troubleshooting |
If iDefrag is not working for some reason, we would like to hear about it. Please use the built-in bug reporter to report problems with the program.
If you are having trouble with registration, please see the registration page.
In the unlikely event that you experience difficulties with the product during defragmentation, please contact technical support as soon as possible, preferably before using “Force Quit”, killing the program from Terminal or restarting. Details of how to contact us can be found on our website.
If you are having trouble defragmenting the volume that you have booted from, you should look at the page about defragmenting your startup volume.
When contacting technical support, please try to include as much information about the problem you are having as possible. If possible, use the built-in bug reporter, as this packages-up a large amount of information about your system, including recent error messages from the iDefrag core, so that we can look at it for you.